Queenstown and Milford Sound tourism operator Southern Discoveries is in celebration mode following a win in Dunedin’s Grand Enterprise South Awards.
The awards have fun innovation, creativity and success within the enterprise sector, and Southern Discoveries was thrilled to win the Excellence in Tourism & Hospitality class.
CEO Kerry Walker describes the win as an “unbelievable achievement” following the tourism downturn throughout and post-Covid, when the enterprise went again to the drafting board on supply of its whole operation.
“We took a great arduous take a look at what we do nicely, with the purpose of doing it higher,” says Kerry.
Evaluating pre-Covid figures to immediately, that meant decreasing the variety of Milford Sound cruises, re-inventing the merchandise provided, invigorating the meals choices, and introducing constitution packages.
Utilizing Internet Promoter Rating (NPS) surveys to gauge buyer satisfaction and enthusiasm, Southern Discoveries has seen marked enchancment in total and meals NPS scores, elevated workers retention and enhancements in sustainable practices and profitability.
“Our awards entry targeted on these efforts and the outcomes we’ve achieved up to now couple of years that are simply unbelievable, and of which we’re all so proud.”
As the unique Milford Sound operator, Southern Discoveries is delighted to steer the trade within the sound, boasting the most important operator because the market chief in day journeys to Milford from Queenstown and because the cruise operator of selection in Milford Sound.
“We’re trailblazers in enhancing visitor experiences, and ongoing funding in our area, merchandise and folks,” says Kerry.
The corporate’s teaching service launched in 2018 with a $2.7m funding, and Southern Discoveries stands out as the primary Milford Sound operator to introduce a multi-lingual commentary app, accessible in eight languages.
It additionally prides itself on its dedication to sustainability and conservation, having been concerned within the Tawaki Mission in Harrisons Cove since 2015, and the Sinbad Gully conservation undertaking for the previous decade.
“We’d like to say an enormous ‘thanks’ to everybody who has been a part of this journey with us, your help means the world,” says Kerry.